Claudia had spent weeks working with me to prepare a high-level presentation for a prestigious conference that would showcase her considerable expertise. The effort she’d put into developing and internalizing the presentation was almost as mighty as the effort she’d put into managing the anxiety she’d had about giving it. I was confident that she was ready, and that her performance would make us both proud. On the day Claudia gave her presentation, she shot me a brief text: “Went great! More when I see you next week.” Claudia’s brief text sounded triumphant. Which was why I was so taken …